This policy explains what personal data ICPay collects, why, and what rights you have. ICPay is a trading name of Inner Circle Corporate Brokers LLC FZ, registered in Meydan Free Zone, Dubai, United Arab Emirates ("ICPay", "we", "us"). We are the controller of the personal data described here.
Contact for anything in this policy: sales@ic-pay.io
What we collect
When you complete one of our enquiry forms we collect:
- Your name, business email address and (optionally) phone number
- Your company name and country of registration
- Business information you choose to give us: verticals, operating geographies, processing volumes, average ticket size, dispute ratio, rolling reserve and settlement preferences
We also receive basic technical data when you visit the site (such as IP address, browser type and pages requested) through our hosting provider's server logs. We do not use advertising or analytics cookies. See our cookie policy.
Please don't send us identity documents, bank statements or card data through the website. If a PSP needs documents, you will provide them to that PSP directly or through a channel we agree with you.
Why we use it
- To respond to your enquiry and assess which PSPs may fit your business. Lawful basis: steps taken at your request before entering into a contract, and our legitimate interest in running our brokerage service.
- To introduce you to payment service providers. We only share your details with a PSP after we have told you which PSP and you have agreed. Lawful basis: your consent and steps at your request.
- To keep records and meet legal obligations, including dealing with complaints and legal claims. Lawful basis: legal obligation and legitimate interests.
- To follow up about our service. We may email you about your enquiry. We do not sell your data and we do not send it to third parties for their own marketing.
Who we share it with
- Payment service providers and acquirers we introduce you to, with your agreement. Once shared, the PSP processes your data under its own privacy policy.
- Service providers that help us run ICPay, such as website hosting and form handling (Netlify, Inc.) and email. They act on our instructions.
- Authorities or advisers where the law requires it or to establish or defend legal claims.
International transfers
We are based in the UAE and some of our service providers and partner PSPs are in other countries, including the United States, the United Kingdom and the European Economic Area. Where data protection law requires it, we use appropriate safeguards for these transfers, such as standard contractual clauses.
How long we keep it
We keep enquiry data for up to 24 months after our last contact with you, unless you become a client, in which case we keep records for as long as needed for the relationship and for up to 6 years afterwards for legal and accounting purposes. You can ask us to delete your data sooner.
Your rights
Depending on where you are, including under the UK GDPR, the EU GDPR and the UAE Personal Data Protection Law, you may have the right to:
- access the personal data we hold about you
- have inaccurate data corrected
- have your data deleted
- object to or restrict how we use it
- receive your data in a portable format
- withdraw consent at any time, without affecting anything done before you withdrew it
Email sales@ic-pay.io to use any of these rights. We reply within one month. If you are in the UK or EU you can also complain to your data protection regulator, such as the UK Information Commissioner's Office.
Security
Our site is served over HTTPS and access to enquiry data is limited to the people who need it to handle your enquiry.
Changes
We will update this page if anything changes. The date at the top shows the latest version.